1. Acceptance of Terms
These Terms of Service ("Terms") constitute a binding legal agreement between you (either an individual or an entity, hereinafter "Customer," "you," or "your") and Permittable AI, Inc., doing business as permittable.ai ("Company," "we," "us," or "our").
These Terms govern your access to and use of the permittable.ai website, online portal, AI-powered permit assistance tools, and related services (collectively, the "Services").
BY ACCESSING, REGISTERING FOR, OR USING THE SERVICES, YOU AGREE TO BE BOUND BY THESE TERMS.
IF YOU DO NOT AGREE TO THESE TERMS, DO NOT USE THE SERVICES.
IF YOU ARE ENTERING INTO THESE TERMS ON BEHALF OF A COMPANY OR OTHER LEGAL ENTITY, YOU REPRESENT THAT YOU HAVE THE AUTHORITY TO BIND SUCH ENTITY TO THESE TERMS.
Your use of the Services is also subject to our Privacy Policy, which is incorporated herein by reference and available on our website.
2. Nature of Services and Critical Disclaimers
2.1 AI-Powered Assistance Tool (Not Professional Advice)
You acknowledge and agree that permittable.ai is a software tool designed to assist professionals (including but not limited to architects, developers, engineers, designers and city reviewers) in the permit application and review process.
The Services do NOT constitute professional architectural, engineering, legal, or code consulting advice.
2.2 No "Record" Responsibility
The Company is not an Architect of Record, Engineer of Record, or Code Consultant of Record for your projects.
You are solely responsible for ensuring that all plans, documents, and applications submitted to any Authority Having Jurisdiction ("AHJ") are reviewed, stamped, and approved by the appropriate licensed professionals in accordance with applicable laws.
2.3 No Guarantee of Approval
While we strive to improve the quality of permit applications, permittable.ai does not guarantee that any permit application or architectural plan processed through our Services will be approved, or approved faster, by any city, county, or municipal authority.
Final approval lies solely with the relevant AHJ.
2.4 Artificial Intelligence Limitations
The Services utilize artificial intelligence and machine learning technologies. You acknowledge that: (a) AI may produce inaccurate, incomplete, or "hallucinated" outputs; (b) Code requirements vary by jurisdiction and change frequently; and (c) You must independently verify all outputs (including code citations, form data, and compliance checks) before relying on them for any construction, legal, or financial purpose.
2.5 No Municipal or Third-Party Reliance
Outputs generated by the Services are advisory in nature and are intended solely for use by Customers.
No municipality, AHJ, or third party may rely on the Services or any output as authoritative, determinative, or a substitute for official review or approval.
3. Account Registration and Security
3.1 Registration
To access the Services, you must register for an account. You agree to provide accurate, current, and complete information during the registration process.
3.2 Authorized Users
If you are an enterprise Customer, you are responsible for all activities that occur under your user accounts. You may not share login credentials. You are responsible for ensuring your employees and contractors ("Authorized Users") comply with these Terms.
3.3 Security
You are responsible for maintaining the confidentiality of your account credentials. You must notify us immediately of any unauthorized use of your account.
4. Use of Services
4.1 License Grant
Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the Services for your business purposes.
4.2 Prohibited Conduct
You shall not: (a) Reverse engineer, decompile, or disassemble any aspect of the Services; (b) Use the Services to build a competitive product or service; (c) Upload any data that contains sensitive personal information (PII) not required for the permitting process; (d) Use the Services for any illegal purpose or to violate local building codes or zoning laws
4.3 Service Modifications
We reserve the right to modify, suspend, or discontinue any portion of the Services at any time.
5. Intellectual Property and Data Rights
5.1 Company IP
Permittable AI, Inc. retains all right, title, and interest in and to the Services, including, but not limited to, all software, algorithms, AI models, improvements, AI evolutions of the online portal or AI-powered permit assistance tools, and related intellectual property.
5.2 Customer Data
You retain all ownership rights to the architectural plans, documents, and data you upload to the Services ("Customer Data"). You represent and warrant that the provision of any Customer Data by you complies with all applicable laws and any third party data provider requirements.
5.3 License to Customer Data
You grant Permittable AI, Inc. a worldwide, non-exclusive, royalty-free license to access, use, process, copy, and display Customer Data solely to: (a) Provide, maintain, and support the Services to all users; (b) Improve our machine learning models and algorithms; and (c) Comply with legal obligations.
By using the Services and agreeing to the license set forth in this Section 5.3, you represent and warrant that you have no agreements with third parties in place that contain any privacy, data protection, or third-party restrictions that conflict with the foregoing license.
5.4 Feedback
If you provide suggestions, feedback, or ideas regarding the Services, you grant us a perpetual, irrevocable, royalty-free license to use such feedback for any purpose without compensation.
5.5 Publicity
You grant Permittable AI, Inc. the right to use your company name and logo as a reference for marketing or promotional purposes on our website and in other public or private communications with existing or potential customers, unless you notify us in writing that you object to such use, and subject to your standard trademark usage guidelines as provided to us from time to time.
6. Confidentiality
6.1 Definition
"Confidential Information" means non-public information disclosed by one party to the other that is designated as confidential or should reasonably be understood to be confidential.
6.2 Obligations
Each party agrees to protect the other party's Confidential Information with reasonable care and not disclose it except to employees or contractors who have a need to know and are bound by confidentiality obligations.
7. Fees and Payment
7.1 Subscriptions
Services are offered on a subscription or per-project basis. You agree to pay all fees in accordance with the pricing plan selected at purchase.
7.2 Billing
Payments are non-refundable unless otherwise required by law. We may suspend access to the Services for non-payment after reasonable notice.
8. Warranties and Disclaimers
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, PERMITTABLE AI, INC. DISCLAIMS ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ACCURACY.
The Services may depend on third-party services or infrastructure (including payment processors, cloud hosting providers, and AI model providers). Permittable AI, Inc. is not responsible for the availability, performance, or reliability of any third-party services.
9. Indemnification
You agree to indemnify and hold harmless Permittable AI, Inc. from any claims arising out of your use of the Services, your Customer Data, or your violation of these Terms or applicable law.
10. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL PERMITTABLE AI, INC. BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES.
IN NO EVENT SHALL PERMITTABLE AI, INC.'S AGGREGATE LIABILITY FOR ALL CLAIMS RELATED TO THE SERVICES EXCEED THE TOTAL AMOUNT OF FEES PAID BY YOU TO THE COMPANY IN THE SIX (6) MONTHS PRIOR TO THE EVENT GIVING RISE TO THE CLAIM.
11. Term and Termination
11.1 Term
These Terms remain in effect while you use the Services.
11.2 Termination
We may suspend or terminate your access to the Services for cause, non-payment, security risk, or legal compliance, or terminate for convenience with reasonable notice.
11.3 Effect of Termination
Upon termination, your right to use the Services will cease. Sections relating to IP, confidentiality, disclaimers, indemnification, limitation of liability, fees, and dispute resolution shall survive termination.
12. General Provisions
12.1 Governing Law
These Terms are governed by the laws of the State of Delaware, without regard to conflict of law principles.
12.2 Dispute Resolution
Any dispute arising under these Terms shall be resolved by binding arbitration administered by a recognized arbitration provider in Delaware.
YOU WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS OR COLLECTIVE ACTION.
12.3 Force Majeure
Neither party shall be liable for delays or failures caused by events beyond reasonable control.
12.4 Assignment
You may not assign these Terms without our consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
12.5 Updates to Terms
We may update these Terms from time to time. Your continued use of the Services after such notice constitutes acceptance of the updated Terms.
12.6 Entire Agreement
These Terms constitute the entire agreement between you and Permittable AI, Inc. regarding the Services.
12.7 Severability
If any provision of these Terms is held to be invalid or unenforceable, such provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall remain in full force and effect.
12.8 Waiver
The failure of Permittable AI, Inc. to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision.